I. Conditions applying to all returns and refunds
● Products must be in its original, unopened, unused conditions same as it was sold, for a full refund within 7days of purchase. Original invoice and packing slip are required. Exchange is available.
● No shipping charges will be refunded including the shipping charges for returning product.
● The opened or used equipment will be subject to a re-stocking fee. All returns may be subject to a restocking charge on a case by case basis. The restocking fee is determined by CityTek with minimum 13%.
● The products have been inspected and approved by CityTek employee.
● For international returns, it’s customer’s responsibility to pay all shipping, customs, duties, tax & brokerage fees for the product.
II. Non-returnable Items
● Consumable or expendables such as light bulbs,gels,tape,etc.
● Special order items.
● Demo or used items.
● Opened media or software items.
● CityTek is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise.
CityTek reserves the right to change or amend this policy without notice.