Service & Warranty - CityTek

Service & Warranty

We offer one year’s warranty for battery products and up to two years for most of other non-consumable products from the purchase date.

Our Service &Warranty Process:

● Call us at 6046559083 or email us first, we need proper identification information about the products and will give you instructions. Please have a copy of your original invoice when you contact us.

● If the item is still under the manufacturer’s warranty period, you will have option of dealing directly with the manufacturer yourself or allow us to handle it all for you. The unit will be repaired at no charge to you by the factory service centre.

If there is no proof of purchase provided with a warranty claim, CityTek reserves the right to apply charges for parts and labor where they may be applicable.

Customer Responsibilities:

● You are responsible for all costs of shipping the equipment to CityTek and paying for return shipping. Equipment damaged in transport will not be covered. We encourage our customers to keep original packaging to ensure safe shipment.

● Proof of purchase and serial number are required for warranty service.

The following issues are not covered under warranty.

● Normal wear and tear or damage resulting from abnormal operation, accident, misuse, alterations or modifications in design, improper installation or operation, failure to follow proper maintenance, previous repair, or unreasonable use, shipping damage, failure to follow installation or operating instructions, or cosmetic damage or defect. Damage from impact, water, lightning and heat or irresistible force.

● Any type of defect not covered in the original manufacturer’s warranty and any breakdown not caused by manufacturing reason will not be repaired for free.

● Demo or Used or Resold equipment purchased.

● For battery products, the capacity loss caused by over six months storage without running.

Out of Warranty?

Excellent service is still what you can expect. We will provide hassle-free repair service for you with cost of parts and labour applied, we will do all the evaluation and call you with an estimate.